OUR GUARRANTEE OF QUALITY Every product you buy from this website must be free of defects or you may return it immediately to your distributor for replacement or refund. That’s it.No fine print. We want you to be completely satisfied with you purchase! You return any costume jewelry item for immediate replacement or repair even if the simulated gem is missing, or if the damage was caused by your own negligence!(if an exact replacement is not available, replacement will be a comparable item of at least equal value.) Simply return your jewelry item, postage prepaid to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365, with your guarantee certificate. Please include $7.50 to cover cost of handing return postage and insurance.